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Refunds or Exchanges

You may not return a product for exchange or refund because you changed your mind. However if it is damaged or faulty, we offer a full refund as per consumer law.

To be eligible for a return, your item must be unused and in the same condition that you received it, and with a receipt or proof of purchase.

If you received a product as a gift and there is a fault with the product, please contact us at marketing@nationalgrillingnetwork.com.au and we will work with you directly to replace your product.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at marketing@nationalgrillingnetwork.com.au.

Shipping
To return your product, you should mail your product to: 188-190 Campbell Road, Sheldon, Queensland 4157.

Depending on where you live, the time it takes for your exchanged product to reach you, may vary.

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